Classic recognised internationally as Best Management Company
At the 2012 Perspective Magazine Awards ceremony in Cancun, Mexico, Classic Holidays was voted the Number One Management Company in the world by a jury of its peers.
Like any good management company, Classic is efficient and heavily involved with both timeshare and tourism associations. However, Classic believes it is their level of customer service and ability to turn failing timeshare resorts around that makes them unique.
Classic has enjoyed a 100% success rate with the 17 Resorts and Clubs they manage – to increased profitability, better compliance and significantly greater member satisfaction – despite having to deal with over 80 individual board Directors and differing needs for each resort. Further, they have managed to improve numerous resorts’ financial position from having no refurbishing allocation at all, to generating enough income to completely refurbish all apartments and common areas (some without imposing special levies).
Most recent is the 30+ year old Beach House Resort in Coolangatta. After 18 months planning and talking to owners,Classic project-managed a 7-million dollar refurbishment. In this case, though the magnitude of the project did necessitate a special levy,they engaged owners in the process. Consequently, by the time the levy notice was sent out, there was an excellent response and the refurbishment was completed on time and very much on budget.
Strict management of financials, including outstanding maintenance fees, is tempered by an understanding of personal circumstance. Whether it’s formulating payment plans, the ability to transfer to another product within the group or, in the worst case scenario, ways to surrender a timeshare purchase, Classic’s keen insight and customer-centric culture is invaluable in finding the best possible solution for resorts and members alike.
Perhaps it’s because Classic looks after both timeshare members, and the resorts at which they stay, that enables them to achieve an excellent balance between a wonderful holiday experience whilst maintaining resort quality and profitability. Or, perhaps, it because Classic believes that while well-presented rooms and good facilities are important, it’s the customer service that the guest receives when they stay that actually makes the difference. Whatever it is, the result is a guest satisfaction record of at least 90%.
Classic is delighted that they have been recognised for their management skills. This recognition underpins their customer-centric culture, that drives every decision they make and every action they take.
ABOUT THE PERSPECTIVE MAGAZINE AWARDS
The 2nd Annual Global Networking Expo (GNEX 2012) and the Perspective Magazine Global Awards for excellence in the shared ownership industry was held in Cancun Mexico on 31 January 2012. The Perspective Magazine Awards program provides a global platform of recognition to industry professionals and companies from within the shared ownership industry and is the only awards program that is independently judged by both a panel of experts and industry peers through an innovative online voting system.