Classic Holidays Staff Exceeds Expectations According To Guest Satisfaction Surveys
Classic Holidays, Australia’s most customer service driven resort management company’s Resort staff exceeded guest expectations according to May Guest Satisfaction surveys.
Three days after checking out, resort guests are sent a customer satisfaction survey via email asking them to rate different aspects of their experience while they were on holiday at a Classic Holidays resort. For the month of May, Classic scored high on all the usual aspects such as overall satisfaction, cleanliness and unit maintenance. However, for the month of May, Classic’s staff produced the highest of scores throughout the entire survey.
Customer service is a major aspect of the business ethics Classic Holidays was built on. They pride themselves on the ability to deliver extraordinary holiday experiences for their guests from start to finish. When asked if their reservation was handled promptly, efficiently and courteously, nearly 97 percent of guests stated that the Classic Holidays reservations specialist exceeded their expectations in assisting them in planning the perfect holiday.
When checking in to a Classic Resort, staff members are there to make sure guests and their families have everything they need to fully enjoy their holiday. Additionally, when guests check out, the Classic staff makes sure guests and their families enjoyed every aspect of their stay at the Resort. Going the extra mile to assist guests both upon arrival and departure really does make a difference in guest satisfaction. Classic managed resorts scored 98 percent in exceeding expectations during check in and check out.
Whether it’s a reservation specialist on the phone assisting in planning the perfect holiday or a staff member catering to guests every need at one of Classics’ many lavish resorts, the customer service is outstanding. Over all, Classic staff scored 98 percent in exceeding guest expectations for the month of May.
About Classic Holidays
Established in 1978 with Head Office operations based on the Gold Coast, Classic Holidays is Australia’s largest privately owned timeshare Resort Management Company, representing almost 50,000 member families and responsible for over 650 employees. Built on strong founding principles of honesty, respect and commitment, Classic has a reputation for excellence, providing their resorts with a comprehensive range of support services. For more information about Classic Holidays, please visit http://www.classicholidays.co.nz/. Every day, Classic Holidays welcomes new members to their innovative holiday program, Classic Escapes. To find out more, visit http://www.classicescapes.com.au.