Classic Holidays Continues To Exceed Guest Expectations
Classic Holidays, Australia’s most customer service driven Resort Management company, continues to live up to their award winning reputation with the results of their March and Aprils guest satisfaction surveys.
Three days after checking out, resort guests are sent a customer survey via email asking them to rate different aspects of their experience while they were on holiday at a Classic Holidays resort. Averages calculated for March and April show that ninety percent of guests stated that their overall experience at a Classic Holidays managed resort exceeded their expectations. This overwhelmingly positive reaction from Classic guests is confirmation of their ability to provide quality holidays with exceptional attention to detail.
The units themselves scored an overall average of eighty-eight percent in regards to exceeding expectations in maintenance, in unit amenities, cleanliness and housekeeping while onsite amenities scored an overall average of eighty-nine percent. Additionally, ninety-one percent of guest stated they would recommend a Classic Holidays resort to friends and family and ninety percent say they plan to vacation with Classic Holidays again.
However, the most impressive survey statistic of them all is the one that relates to the resort staff. An outstanding ninety-seven percent of guests said that the resort staff exceeded their expectations when it came to customer service and courtesy, a staple that Classic prides themselves on.
Statistics like these show why Classic Holidays is the leader in customer satisfaction within the industry and why they continue to win awards for excellence such as the “Best Management Company” at both the 2012 and 2013 Perspective Magazine Awards.
Through various initiatives Classic Holidays strives to ensure they meet their goals in customer service and guest satisfaction by striving to deliver and exceed the best industry benchmarks.
About Classic Holidays
Established in 1978 with Head Office operations based on the Gold Coast, Classic Holidays is Australia’s largest privately owned timeshare Resort Management Company, representing almost 50,000 member families and responsible for over 650 employees. Built on strong founding principles of honesty, respect and commitment, Classic has a reputation for excellence, providing their resorts with a comprehensive range of support services. For more information about Classic Holidays, please visit http://www.classicholidays.co.nz/. Every day, Classic Holidays welcomes new members to their innovative holiday program, Classic Escapes. To find out more, visit http://www.classicescapes.com.au.